Delivery & returns
Delivery fees
Free shipping within Finland.
Delivery times
The delivery time within Finland is 2-5 business days. Our team is currently taking a break to recharge over the holiday season. Deliveries, including orders placed during this time, and customer service will resume as usual after January 6th.
Returns and Exchanges
Our online orders come with a 14-day exchange and return policy. To return or exchange an item, please send the products to the following address:
Recipient: Ui Swim
Address: Lönnrotinkatu 45 L 1, 00180 Helsinki, Finland
Phone: +358 40 51 89 388
When returning an item, we kindly ask that you choose a parcel pickup machine as the delivery option and remember to provide the phone number above. This will ensure that we receive a notification when the parcel is ready for pickup.
Please send us the following information within 24 hours of sending the package:
• Your order number
• Details of the products you wish to return or exchange
• A tracking code for the return shipment
Email this information to info@uiswim.com with the subject line “Return” or “Exchange.”
Return Postage:
Please note that customers are responsible for the costs associated with return shipping. Once we receive and inspect the returned items, we will promptly issue a refund or send the exchanged product at no additional cost.
Hygiene Products:
For hygiene reasons, products such as bikini bottoms and one-piece swimsuits must have the hygiene protector in its original placement to be eligible for return or exchang
Product claims
Ui Swim is responsible for ensuring that each shipment is carefully inspected before it is sent to the customer. If, nevertheless, there is an error in the product or if the product is incorrect, the error must be reported immediately to our customer service at info@uiswim.com. If you wish to cancel the purchase, the payment will be refunded within 30 days from the date Ui Swim receives and inspects the faulty product.