Delivery & returns
Delivery fees
Free shipping within Finland.
Delivery times
The delivery time within Finland is 2-5 business days.
Exchanges and returns
Our online orders come with a 14-day exchange and return policy. Upon placing an online order, you will receive a form containing detailed instructions for the process of exchanging or returning your purchases. Kindly send the products you wish to return or exchange, along with the completed form, to the following address:
Recipient: Ui Swim
Address: Lönnrotinkatu 45 L 1, 00180 Helsinki, Finland
Phone: +358 40 51 89 388
We kindly request that you provide us with the order number and information about the products you wish to return or exchange, as well as a tracking code, within 24 hours of sending the package. Please send this information via email with the subject line ”Return” or ”Exchange” to info@uiswim.com.
Please note that we require customers to cover the postage expenses for returns. This means that you will be responsible for the costs associated with return shipping. Once we receive the returned items and inspect their condition, we will promptly initiate the refund or send you the exchanged product. Additionally, please be aware that for hygiene products, the hygiene protector must remain in its original placement.
Product claims
Ui Swim is responsible for ensuring that each shipment is carefully inspected before it is sent to the customer. If, nevertheless, there is an error in the product or if the product is incorrect, the error must be reported immediately to our customer service at info@uiswim.com. If you wish to cancel the purchase, the payment will be refunded within 30 days from the date Ui Swim receives and inspects the faulty product.